Please read

We want to inform you about the personal data that we process and how this affects you as a member of the Competence Club - as well as your data subject rights.

Please read this privacy policy in its entirety before accepting.

What kind of personal data of me are being processed and how long?

In order to fulfil and to improve our services, we process your following personal data:

  1. Your first name and last name
  2. Your E-Mail-address
  3. Your city and country (if provided)
  4. Your activity status (content you are looking atcle 15 EU-GDPR yo and your mouse actions) at the Competence Club platform
  5. If you contact us, we collect your E-Mail-Address and the correspondence until your request has been solved, unless it contains financial aspects.
  6. Details of transactions, (with exception of financial data) you carry out through the Website and for the fulfilment of your orders
  7. Details of your visits to the Website, including traffic data, completion data, competency records, location data, weblogs and the resources you access.
  8. Details of your access to our online resources or other materials.
  9. Information about your computer, including (where available) your IP-address, operating system and browser type. This will take place for system administration and to report aggregate information to the Competence Club. (This statistical Data about you will not be shared with the partners mentioned down below or advertisers)

The personal data will be deleted, after you have cancelled your membership for the Competence Club or have revoked your declaration of consent. If you do not want to be a member of the Competence Club anymore, you easily can delete your membership by writing an E-Mail to  Please be informed, that in these cases further use of the Competence Club is not possible any longer.

What is the legal basis and the purpose for the data storage and to whom can I refer to in the case of any questions?

Legal basis for the processing of your personal data is article 6 paragraph 1 lit. a of the European General Data Protection regulation (hereinafter referred to as EU-GDPR).

We use your personal information in the following ways:

 We may share your personal data with other relevant departments of the ROSEN Group.  

If you have any questions in regards of the protection of your personal data and its application within the Competence Club, you can address them to

Responsible Person according to article 4 no. 7 EU-GDPR is:

Amy Henderson
Floor 2, Q5, Quorum Business Park, Benton Lane
NE12 8BS Newcastle upon Tyne
United Kingdom

Our Corporate Data Protection officer is available at:

Use of external service providers and location of data processing

In order to fulfil and to improve our services , we make use of the following service providers:

 We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

 You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

The personal data we collect from you may be transferred to and processed a destination inside or outside the European Economic Area (hereinafter referred to as EEA).

Your Data Subject rights

According to the legal provisions set forth in the EU-GDPR, you have the following rights towards us:

a) if you are in doubt if your personal data are correct,

b) if you should be of the opinion that the processing of your personal data is unlawfully,

c) if we do not longer require the storage of your personal data but you need these personal data to assert, exercise or defend against legal claims,

d) if you have objected against a data processing according to article 21 EU-GDPR, but it is still outstanding, if the justifiable reasons of us as the responsible body will outweigh those of you as a data subject.

Declaration of Consent

I have read this privacy statement and agree to the storage of my personal data in order to join the Competence Club. 

I can revoke my consent at any time via e-mail to ( 

My personal data will be deleted immediately (with exception of data storage due to legal requirements) after I have revoked my consent.